Privacy policy

We may collect different types of information depending on how you interact with our website. This falls into two main categories: personal information you voluntarily provide, and automatically collected technical information.

Personal Information

You may voluntarily provide personal information when you fill out a contact form, request a quote, or schedule an inspection. This may include:

• Full name
• Email address
• Phone number
• Property address
• Building information
• Project or service details
• Additional message content

Providing this information is voluntary, but certain services cannot be provided without it.

Automatically Collected Information

When you visit our website, some information may be collected automatically by our servers or analytics tools:

• IP address
• Browser type & version
• Device type
• Operating system
• Pages visited
• Referring website
• Date & time of visits
• Time spent on pages

The information we collect is used to provide services, improve our website, and communicate effectively with potential and existing customers.

Responding to Service Requests

When you submit a quote request or contact form, we use your information to respond and provide details about our services.

Providing Estimates and Consultations

If you request a service such as fire escape painting or repair, we may use your contact information and property details to evaluate the project and provide an estimate.

Improving Website Performance

Automatically collected data helps us analyze visitor behavior to improve website design, navigation, and content.

Customer Communication

We may use your email or phone number to follow up on inquiries, schedule appointments, or provide project updates.

Website Security

Information may be used to detect and prevent fraud, spam, or unauthorized activities that could harm our website or users.

Business Operations

Your information may also be used internally for recordkeeping, customer service management, and business planning. We do not use personal information for purposes unrelated to our services.

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share information with trusted parties in certain circumstances.

Service Providers

We may share limited information with third-party vendors that help operate our website or support our business:

• Website hosting providers
• Email communication platforms
• Customer relationship management tools
• Analytics services

Legal Compliance

We may disclose information if required by law, to comply with legal obligations, respond to lawful government requests, protect our legal rights, or investigate potential fraud or security threats.

Business Transfers

If our business is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

Our website may use cookies and similar technologies to enhance the user experience and collect information about website usage. Cookies are small files stored on your device when you visit a website. They may be used for:

• Analyzing website traffic and user behavior
• Remembering user preferences
• Improving site performance and usability

Most web browsers automatically accept cookies. You can modify your browser settings to decline cookies, though this may limit certain website features.

Third-Party Analytics

We may use third-party analytics tools to measure website performance, identify popular content, improve navigation, and understand visitor behavior. These services do not provide us with personally identifiable details about individual users.

We take reasonable steps to protect the personal information collected through our website. Security measures include:

• Secure hosting environments
• Restricted access to sensitive information
• Routine monitoring for security vulnerabilities
• Data protection procedures within our organization

Despite our efforts, no online system is completely secure. We cannot guarantee the absolute security of data transmitted over the internet.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. We may retain contact information to:

• Maintain records of customer communications
• Provide follow-up service if needed
• Comply with legal or regulatory obligations

When information is no longer required, we take reasonable steps to delete or anonymize it securely.

Our website may contain links to external websites or resources for informational purposes. These websites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

Our services are intended for property owners, building managers, and businesses. We do not knowingly collect personal information from individuals under the age of 13.

If we become aware that a child has provided personal information through our website, we will take appropriate steps to remove such information. Parents or guardians who believe their child has submitted personal information may contact us to request removal.

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent for certain types of data processing

To exercise any of these rights, please contact us using the information below. We will review your request and respond in accordance with applicable laws.

We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. When updates are made, the revised policy will be posted on this page with a new "Last Updated" date.

We encourage visitors to review this page periodically to stay informed about how we protect personal information.